Q: Is it safe to use my credit card on your site?
A: Shopping at Ana Sahar is safe. We process all sales through a secure Shopify Payments system. We also offer Paypal as an additional payment option. 
Q: When will my credit card be charged for my order?
A:  Ana Sahar Jewelry charges your card for the full amount when your order is processed. 
Q: What is the status of my order?
A:  Orders placed Monday through Friday (excluding holidays) with Ground/standard Shipping Method will be processed and shipped within 2-5 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 12PM PST with Next Day or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM PST or Saturday and Sunday will ship the next business day.
Q: How do i know when my order has shipped?
A: Once your order has shipped, you will receive a confirmation email directly from us with your tracking details. Be sure to check your SPAM folder as the emails have the tendency to be re-directed there. 
Q: How long until I receive my item?
A: (Standard) First Class USPS: Anywhere from 2-5 business days. 
A: (Express) Priority USPS: 2-3 business days. 
A: International: Depends on carrier and Country
Q: Do you ship internationally?
A: Yes

Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, American Express, Google Pay, and Paypal for all orders.
Q: Can I return or exchange my collection piece?
A: Returns or exchanges are not offered at this time. 
Q: Can you ship to a po box?
A: Yes